j
janine_ox

Janine O

@janine_ox

Customer Support and Back Office Assistant

Catar
Inglés, Tagalo
Parte de la información aparece en idioma inglés.
Sobre mí
I am a detail-oriented Customer Support and Back Office Assistant with experience in order processing, workflow coordination, and customer inquiry management. I am skilled in WordPress and AppSheet for order management and administrative operations. I am experienced in handling high volumes of customer requests while maintaining accuracy and efficiency.... Lee más

Habilidades

j
janine_ox
Janine O
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Asistencia general
I will be your virtual assistant for admin tasks
DeUSD 5 / proyectoMás información

Porfolio

Experiencia laboral

Customer service chat support

Mayfair Trading and Contracting • Tiempo completo

Sep 2023 - Mar 2026 • 2 yrs 6 mos

Handling customer inquiries Managing orders via Wordpress and processing via Appsheet

Back Office Assistant

Ruby Information Technology Solutions • Tiempo completo

Dec 2020 - Sep 2023 • 2 yrs 9 mos

Managed daily administrative and back-office operations to support customer service and sales teams • Handled customer data entry, updates, and verification in internal systems • Assisted in processing service requests, activations, and cancellations • Coordinated with technical teams to resolve customer issues efficiently • Monitored and responded to customer inquiries via email and internal systems • Maintained accurate records of customer accounts and transactions • Prepared reports and tracked service performance metrics • Ensured all documents and files were properly organized and updated • Supported CRM system updates and maintained data accuracy