j
janeabiero

Jane A

@janeabiero

Restaurant Manager

Kenia
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I design and implement practical restaurant and banqueting operations systems that improve service flow, staff performance and daily control. I focus on fixing operational gaps such as inconsistent service, unclear roles, and weak accountability by creating simple SOPs, KPIs, checklists and management tools that teams can follow with ease.... Lee más

Habilidades

j
janeabiero
Jane A
desconectado • 
Tiempo medio de respuesta: 54 horas

Revisa mis servicios

Negocios
I will create restaurant sops, kpis, checklists and operational control systems for day
DeUSD 35 / proyectoMás información

Experiencia laboral

Hotels_Etc.

Restaurant Manager

Hotels Etc. • Tiempo completo

Nov 2021 - Present • 4 yrs 6 mos

Restaurant Manager – Hospitality Operations The Concord Hotel & Suitess (Current Role) +Managing daily restaurant operations and service delivery +Overseeing staff performance, training, and discipline +Implementing service standards and operational procedures +Handling guest experience, complaints, and service recovery +Supporting KPI tracking and performance improvement systems Key Achievements *Developed and structured internal SOPs for smoother service operations *Improved staff coordination through clearer role expectations and training systems *Strengthened service consistency across shifts through standard procedures *Contributed to performance tracking and operational efficiency improvements *Active in building structured hospitality training materials (ServiceCraft systems)