Jane

WordPress Technical Support and Website Specialist

Freelance Web Designer

May 2021 - Present • 5 yrs 5 mos

I provide WordPress technical support for businesses, entrepreneurs and ecommerce brands that need reliable, secure and properly functioning websites. My work includes diagnosing WordPress errors, fixing plugin and theme conflicts, resolving critical errors and improving website responsiveness across desktop, tablet and mobile devices. I configure and troubleshoot Elementor, Gutenberg, Astra, Divi and other WordPress tools. I also handle website migration, domain and hosting configuration, SSL setup, database repair, contact forms, booking systems, membership features, multilingual functionality and third-party integrations. For performance-related projects, I optimize images, caching, databases, scripts and Core Web Vitals while protecting the website’s functionality. I use staging environments, backups and structured testing procedures when completing updates or complex repairs. I also connect WordPress websites with CRM platforms, email marketing tools, payment systems, webhooks and automation platforms such as Zapier, Make and n8n. My objective is to deliver websites that are fast, secure, responsive and easier for clients to operate.

WooCommerce Checkout and Payment Integration Specialist

Beauty Deals Unit

Feb 2023 - Mar 2023 • 1 mo

I configure and troubleshoot WooCommerce checkout systems and online payment integrations for ecommerce businesses. My work focuses on resolving technical problems that prevent customers from completing purchases, selecting payment methods or receiving accurate order confirmations. I integrate and troubleshoot payment gateways such as Stripe, PayPal, Square, Klarna, Mollie, Apple Pay and Google Pay. I also resolve failed transactions, webhook errors, currency conflicts, checkout validation problems, payment-method visibility issues and plugin compatibility errors. My responsibilities include configuring shipping zones, tax calculations, coupons, checkout fields, order statuses and transactional emails. I test the complete customer journey across desktop and mobile devices, from adding a product to the cart through payment and order confirmation. When handling complex changes, I use backups and staging environments to protect the live store. My objective is to provide businesses with a secure, dependable and user-friendly checkout experience.

WooCommerce Operations and Automation Specialist

Vicki Davey Productions

Jan 2021 - Jan 2021 • 0 mos

I support online businesses with WooCommerce store troubleshooting, checkout optimization, inventory synchronization, payment gateway integration and ecommerce automation. I diagnose problems that prevent customers from adding products to the cart, completing checkout, selecting shipping methods or making successful payments. My responsibilities include repairing checkout and cart errors, resolving plugin conflicts, configuring Stripe, PayPal and other payment gateways, correcting tax and coupon issues, and testing the complete order process. I also manage products, variations, SKUs, stock quantities, product feeds and multichannel inventory workflows. I create automated processes for order notifications, abandoned carts, customer records, stock updates, fulfilment and post-purchase communication. These workflows can connect WooCommerce with CRM systems, Google Sheets, email platforms and external applications through REST APIs, webhooks, Zapier, Make and n8n. I also troubleshoot Google Merchant Center feeds, Meta Pixel, GA4 ecommerce tracking, mobile checkout issues and store performance. Each project is tested carefully to improve store reliability, inventory accuracy and the customer purchasing experience.