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James O
@jamesdarrenosul
Digital Product Manager
Reino Unido
Inglés
Sobre mí
I am a product-focused practitioner with deep expertise in Process Mapping, Service Design, and end-to-end Process Modelling. I specialise in translating complex business operations into clear, structured models that enable better product decisions and scalable delivery. My approach combines user-centred thinking with rigorous process analysis to design services that are efficient, measurable, and aligned to strategic outcomes. I bridge the gap between operational reality and product vision to drive meaningful, sustainable change.
Habilidades
James O
desconectado •
Experiencia laboral
Digital Product Manager
Capgemini • Tiempo completo
Apr 2016 - Present • 10 yrs 1 mo
Managing a team of Product Owners within an AI and Automation Centre of Excellence, supporting delivery across multiple government services. I work closely with senior stakeholders to align initiatives with business needs, improve service efficiency through intelligent automation, and build internal capability in product management and emerging technologies. Product Manager, Scrum Master & Agile Coach for a team of 13 people. Delivered insights to thousands of users across 56 markets, driving over 1000 changes across Marketing and manufacturing globally, driving multi-million pound business impact.
