Jc Gerardo

Customer Service Advocate/ATP Assistant

Feb 2024 - Dec 2025 • 1 yr 10 mos

DME OF AMERICA ONE, INC. Coordinated operations between ATPs, Intake, and Billing teams to ensure accurate documentation and timely product delivery. Managed ATPs calendar and scheduled appointments to conduct post-visit follow-ups, improving patient care continuity and adherence to treatment plans. Maintained and organized Excel reports to track workflows and team performance, providing actionable insights to management Increased revenue by upselling upgrade options such as enhanced seating, battery upgrades, and accessory packages. Promoted service and repair plans, helping customers understand long-term value and protection options. Partnered with purchasing, customer service, and quality assurance to monitor inventory and resolve client concerns, maintaining 95% patient satisfaction.

Nurse Practitioner Assistant

Mar 2022 - Feb 2024 • 1 yr 11 mos

MedVA LLC Built relationships with home care agencies, patients, and healthcare providers, ensuring seamless coordination of care. Managed prescription, DME, lab, imaging, and diagnostic orders on behalf of the nurse practitioner, maintaining accurate and timely documentation. Managed NP’s calendar and scheduled appointments to conduct post-visit follow-ups, improving patient care continuity and adherence to treatment plans. Maintained and organized Excel reports to track workflows and team performance, providing actionable insights to management.