With 4 years of experience in the BPO industry, I bring a strong background in customer service, communication, and process management. I have worked across diverse domains including Insurance, Microsoft, Finance, handling both voice and non-voice processes. Known for my ability to resolve customer issues efficiently and maintain high satisfaction scores, I also contribute to team success through a proactive attitude and strong work ethic. I’m well-versed in CRM tools, SLA compliance, and performance metrics, and I continuously strive to enhance the customer experience and support goals... Lee más