j
jacobo_hm

Jacobo H

@jacobo_hm

Virtual Assistant

Colombia
Inglés, Español
Parte de la información aparece en idioma inglés.
Sobre mí
I offer customer support, sales, lead generation, and appointment setting backed by 4+ years in BPO. Experienced in handling high-volume interactions, closing deals, and managing CRM systems like Salesforce. I help improve customer satisfaction, boost conversions, and streamline workflows. Strong in objection handling, data tracking, and back-office support. Reliable, detail-oriented, and focused on delivering results.... Lee más

Habilidades

j
jacobo_hm
Jacobo H
desconectado • 
Tiempo medio de respuesta: 2 horas

Revisa mis servicios

Éxito del cliente
I will be your multichannel customer support virtual assistant
DeUSD 5 / proyectoMás información
Asistencia general
I will do cold calls and appointmet setting for your business
DeUSD 5 / proyectoMás información

Experiencia laboral

Teleperformance

Operations Supervisor

Teleperformance • Tiempo completo

Jun 2022 - Sep 2025 • 3 yrs 3 mos

Oversaw daily operations in high-volume Back Office and Content Moderation environments. Monitored and ensured achievement of KPIs including AHT, SLA, Quality Score, and Productivity. Analyzed performance reports to identify trends, mitigated operational risks in sensitive environments, and acted as a bridge between agents and management.