j
jacky_franckino

Jacky Franckino

@jacky_franckino

Professional Live Chat, Chatbot Support Specialist

Madagascar
Inglés, Malgache
Parte de la información aparece en idioma inglés.
Sobre mí
I'm Jacky. With a year of experience as a Chat Support Agent for a major international customer service company, I help businesses manage their live chat, resolve customer issues, and maintain high satisfaction rates.... Lee más
j
jacky_franckino
Jacky Franckino
desconectado • 
Tiempo medio de respuesta: 2 horas

Revisa mis servicios

Atención al Cliente
I will provide fast live chat and email support for your business
DeUSD 15 / proyectoMás información
Chatbots basados en reglas
I will set up and automate your live chat with ai chatbot workflows
DeUSD 30 / proyectoMás información

Porfolio

Experiencia laboral

Concentrix

Customer Support Advisor

Concentrix • Tiempo completo

May 2025 - Present • 1 yr 4 mos

Provided live chat and email support for a major international account, handling customer inquiries, complaints, and escalations with professionalism and efficiency. • Maintained response times under 2 minutes • Recognized as one of the top agents for customer satisfaction • Resolved complex customer issues while maintaining high CSAT scores • Managed ticket systems and customer complaints effectively