
J. Weerasinghe
Python Developer Data Science ML
Habilidades

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Experiencia laboral
Customer Success Associate – Technical Support
IDS Next Business Solutions Pvt Ltd • Tiempo completo
Aug 2025 - Jul 2026 • 11 mos
• Investigated and diagnosed application-related incidents by reviewing customer reports, observed system behaviour, and available application logs, following structured first-line troubleshooting procedures. • Managed technical incidents through Salesforce, including logging, categorisation, prioritisation, tracking, and updates in line with service-level requirements. • Identified abnormal application behaviour, recurring issues, and potential risks; escalated cases requiring further investigation with technical findings and relevant impact details. • Supported remote troubleshooting using TeamViewer and AnyDesk to assist with application and system-level issue diagnosis. • Maintained clear case documentation
Software Engineer Intern
ShiftX • Tiempo completo
Jun 2025 - Dec 2025 • 6 mos
• Worked on backend application development and enhancements using ASP.NET and Microsoft SQL Server. • Investigated backend issues by analysing application logs, debugging system behaviour, and testing fixes before production deployment. • Designed and implemented a custom logging system to improve application monitoring, debugging efficiency, and incident investigation. • Supported API development and troubleshooting, investigated performance bottlenecks, and contributed to application stability under high data volumes and request rates. • Developed and tested features against customer requirements, with attention to secure, reliable, and maintainable functionality. • Documented technical work and carried out independent research to investigate improvements to application performance and reliability.