j
j_jelena

Jelena J

@j_jelena

Business Operations Virtual Assistant, Project Support, Process Improvement

Reino Unido
Inglés, Letón, Ruso
Parte de la información aparece en idioma inglés.
Sobre mí
I'm an experienced Service Manager with 11+ years of experience across customer service, document processing, operations, project coordination and service management. I currently work as a Service Manager, where I manage service delivery for large institutional clients, coordinate operational and IT projects, support client relationships and lead continuous improvement initiatives. I can provide professional, reliable remote support to businesses, entrepreneurs and busy professionals who need an experienced pair of hands to keep their operations organised and running smoothly.... Lee más

Habilidades

j
j_jelena
Jelena J
desconectado • 

Revisa mis servicios

Asistencia general
I will provide professional virtual business support
DeUSD 25 / proyectoMás información

Experiencia laboral

SPS

SPS

Tiempo completo • 9 yrs 10 mos

Public & Insurance Sector Service Manager

Aug 2022 - Present • 4 yrs 2 mos

Manage service delivery and client relationships for institutional clients. Coordinate operational changes, testing activities and client implementations. Work across Operations, IT, Development and Client Management teams to deliver projects and service improvements. Monitor service performance, SLAs and operational reporting. Lead continuous improvement initiatives, including process optimisation and cost-saving activities.

Service Management Administrator

Feb 2018 - Aug 2022 • 4 yrs 6 mos

Supported service delivery for Public and Insurance sector clients. Coordinated operational and project activities across multiple stakeholders. Supported business continuity and digital transformation initiatives. Managed large-scale document processing projects and reconciliation activities.

Validation Operator

Dec 2016 - Feb 2018 • 1 yr 2 mos

Delivered consistent performance with an accuracy rate above 97%. Produced weekly error overview reports for quality improvement meetings to identify trends and areas for development. Analyzed incorrect fields from previous correction and validation stages to ensure high-quality data output and process refinement.