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Christian S
@ivnsantander
Bilingual Virtual Assistant Wix Web Developer Business English Writing
México
Inglés, Español, Francés
Sobre mí
Bilingual B2B operations professional with 3+ years managing high-volume client communications, CRM workflows, and account documentation for international companies. I maintain 100% CSAT while resolving cases in a fraction of standard team benchmarks. I specialize in business email writing, virtual assistance, and Wix website development — fast, detail-oriented, and built for async, remote work.
Let's work together and get things done, quickly and professionally.
Habilidades
Christian S
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Wix
I will build a modern wix website for your local business
Texto para correos electrónicos
I will write cold emails and follow ups in english that get replies
Porfolio
Experiencia laboral
Executive Assistant – B2B Operations & Partner Support
Booking.com • Tiempo completo
Aug 2025 - Present • 11 mos
Manage 40+ daily partner account cases across multiple markets, maintaining 100% CSAT and average resolution time of 4-5 minutes. Handle all partner communications through async messaging systems (zero phone dependency). Operate Pega CRM for case documentation, SLA compliance tracking, and workflow management.
Customer Support Specialist – Account Operations
Macy's • Tiempo completo
Jul 2024 - Aug 2025 • 1 yr 1 mo
Managed high-volume e-commerce support including returns, billing disputes, and order inquiries. Maintained CSAT and resolution KPIs within secure virtual desktop environments.
Credit & Collections Specialist
Confidentials
May 2023 - Jun 2024 • 1 yr 1 mo
Handled inbound billing and payment arrangement inquiries for a regulated US energy provider. Negotiated structured payment solutions within compliance guidelines.Credit & Collections Specialist
