i
its_kendall

Kendall D

@its_kendall
Estados Unidos
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I write Help articles and manage knowledge bases for a living, making complex, convoluted, and technical information easier for regular people to understand.... Lee más

Habilidades

i
its_kendall
Kendall D
desconectado • 

Revisa mis servicios

Artículos informativos y educativos
I will write help center articles to explain any topic or process
DeUSD 45 / proyectoMás información

Porfolio

Experiencia laboral

PayPal

Knowledge Base Manager

PayPal

Mar 2021 - Present • 5 yrs 4 mos

- Write and publish Help Center articles and FAQs for various technical products, financial concepts, trust & safety - Write and manage customer support policy documentation and conversational scripts - Copy edit content written by other authors - Define and enforce content structure and governance across brands