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Saleh Emam
@isaleh_86
IT Specialist
Arabia Saudita
Inglés
Sobre mí
IT Support Specialist with 15 years of experience providing remote and onsite technical support for Windows environments, Microsoft 365, printers, and business networks.
I specialize in troubleshooting complex IT issues, supporting end users, and resolving problems quickly with minimal downtime.
My expertise includes Windows 10/11, Microsoft 365, Outlook, Active Directory, network printers, and remote support using AnyDesk and TeamViewer.
Habilidades
Saleh Emam
desconectado •
Revisa mis servicios
Soporte técnico
I will troubleshoot and fix windows 10 and 11 issues remotely
Soporte técnico
I will troubleshoot microsoft outlook and microsoft 365 remotely
Porfolio
Experiencia laboral
SBG
Tiempo completo • 14 yrs 2 mos
IT Technical Support Specialist
Apr 2017 - Present • 9 yrs 4 mos
Provide remote and onsite technical support for Windows users. Troubleshoot Microsoft 365, Outlook, and Office issues. Resolve printer and scanner problems, including shared network printers. Configure and troubleshoot Windows 10/11. Support Active Directory user accounts and password resets. Perform basic network troubleshooting (TCP/IP, DNS, DHCP, VPN). Provide remote support using AnyDesk, TeamViewer, and Quick Assist.
System Administrator Assistant
May 2012 - Mar 2017 • 4 yrs 10 mos
Managed Windows Server, Active Directory, DNS, DHCP, and File Server services. Configured VPN connectivity between remote sites. Managed file server migration and NAS storage. Deployed Windows images to end-user devices. Implemented WSUS for Windows update management. Provided infrastructure and end-user technical support.
Help Desk Technician
Advanced Vision • Tiempo completo
Dec 2008 - Jan 2012 • 3 yrs 1 mo
Troubleshooting and supporting users 24X7 local and remotely support. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Configure security settings or access permissions for groups or individuals. Maintain integrity of the network, server deployment, and security.
