Teresa

Travel Consultant

Self Employed

Jun 2018 - Present • 8 yrs 2 mos

I currently work as a Travel Consultant at Club Travel, where I specialize in planning and managing personalized corporate travel for professionals and companies. My role involves understanding each client's unique travel requirements and creating tailored itineraries that optimize time, budget, and overall travel efficiency. I manage every stage of the travel planning process, including flight and hotel bookings, ground transportation, and additional travel services, ensuring a seamless and stress-free experience. I am committed to delivering exceptional customer service by providing prompt communication, attention to detail, and effective solutions, even under tight deadlines or last-minute changes. My personalized approach has consistently resulted in positive client feedback, with customers appreciating my professionalism, responsiveness, and ability to simplify complex travel arrangements. Working at Club Travel has strengthened my expertise in travel planning, customer relationship management, problem-solving, and delivering high-quality business travel solutions tailored to each client's specific needs.

Customer Service

DHL • Tiempo completo

Nov 2016 - Sep 2017 • 10 mos

Provided customer support for DHL operations across the Venice area, Italy, delivering high-quality service to both business and private clients. Managed shipment tracking, resolved delivery-related issues, handled customer inquiries, and coordinated with internal teams to ensure efficient logistics operations. Recognized for strong problem-solving skills, clear communication, and a customer-focused approach that consistently contributed to high levels of client satisfaction.