
Iqra Fatima
CRM Consultant
Habilidades

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Porfolio
Experiencia laboral
CRM Consultant
Smart Tech Agency • Tiempo parcial
Feb 2024 - Present • 2 yrs 3 mos
CRM Consultant | Helping Small Businesses Streamline Sales & Customer Management As a CRM Consultant, I help small and growing businesses implement and optimize CRM systems to improve lead management, sales processes, and customer engagement. Key Responsibilities & Achievements: Implemented and customized CRM systems based on business requirements Designed and optimized sales pipelines and lead management workflows Automated follow-ups, email sequences, and task assignments Managed data migration, cleansing, and system integrations Built dashboards and reports for performance tracking and forecasting Trained teams on CRM usage and best practices Improved operational efficiency and reduced manual workload through automation CRM Platforms Worked On: Salesforce | HubSpot | Zoho CRM | Pipedrive | Freshsales I focus on aligning CRM systems with business goals to increase productivity, improve customer retention, and drive revenue growth.
Customer Relationship Management Consultant
Fiverr • Freelance
Feb 2023 - Present • 3 yrs 3 mos
Customer Relationship Management Developer
Upwork • Freelance
Feb 2021 - Present • 5 yrs 3 mos
Implemented and customized CRM systems according to business requirements • Managed customer data and ensured data accuracy • Designed and optimized workflows to improve sales and support processes • Provided CRM user training and technical support • Generated reports and dashboards for management decision-making • Collaborated with teams to improve customer experience and efficiency