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ioan85

Ioan F

@ioan85

Account Manager B2B Customer Relations

Rumanía
Rumano, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a B2B Account Manager and Co-Founder of GateHex with over 8 years of experience in sales, CRM, and contract negotiation. I bridge the gap between business needs and technical solutions, specializing in Python development (Django, FastAPI) and automation. I focus on active listening to client needs to drive portfolio growth and long-term loyalty.... Lee más

Habilidades

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ioan85
Ioan F
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Optimización de velocidad
I will audit your website and send you a clear report on what is broken
DeUSD 30 / proyectoMás información
Sitios web personalizados
I will add an interactive 3d model or animation to your website
DeUSD 90 / proyectoMás información

Experiencia laboral

Vodafone

Vodafone

Tiempo completo • 5 yrs 5 mos

Account Manager / Customer Service Analyst

Apr 2024 - Jul 2026 • 2 yrs 3 mos

Managed a portfolio of 200 business clients, maintaining a retention rate of 87%. Negotiated and closed commercial contracts with B2B clients using Salesforce, Avaya, Mediatel, and Siebel. Reduced customer request resolution time through direct collaboration with sales and support teams.

Customer Service and Telesales Agent

Jan 2017 - Mar 2020 • 3 yrs 2 mos

Sold subscriptions and mobile devices by combining customer care with direct sales techniques. Managed customer relationships and data using professional tools such as Avaya, Citrix, Mediatel, and Salesforce to ensure high service standards.