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I will audit your lead response and customer journey
Customer Experience and Lead Response Consultant
I help businesses understand what happens to the leads they already pay for before buying more. Through controlled, permission-based tests, I evaluate response time, follow-up, appointment attempts, h...
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Are potential customers slipping through the cracks after you've already paid to get their attention?
I provide a structured Lead Handling Audit that tests how your business responds to real customer inquiries across phone, email, web forms, chat, and other available channels.
Using authorized mystery-shop scenarios, I test different times of day, track response speed, professionalism, appointment or next-step attempts, and follow-up behavior. Higher-level audits can also compare how your team handles high vs. low-value opportunities and customers with different levels of buying intent.
You'll receive a professional report showing:
- Channel-by-channel performance
- Response and follow-up patterns
- Time-of-day differences
- Strongest customer interactions
- Missed opportunities and process gaps
- Clear, prioritized recommendations
- Practical next steps your team can use immediately
The goal isn't just to find mistakes. Its to identify what works, what doesn't, and where your business can improve the customer journey and capture more of the opportunities you're already generating.
Tipo de servicio:
Sector:
Construcción
•
Servicios
•
Transporte y automoción
FAQ
What exactly does this audit evaluate?
I evaluate how your business captures, acknowledges, responds to, follows up with, and advances authorized test inquiries. I also identify handoff failures, customer friction, missed appointment opportunities, and positive behaviors worth repeating.
What do you need from me before testing begins?
I need your website or location, channels to test, business hours, approved test scenario, correct target details, and written authorization. Please do not send customer records, payment information, or unnecessary sensitive credentials.
Which communication channels can you test?
Depending on your business, I can test phone, email, website forms, live chat, text messaging, automated answering, and after-hours contact. The number of channels depends on the package purchased.
How many test inquiries are included?
Basic includes 4 tests across up to 2 channels. Standard includes 8 tests across up to 4 channels and time windows. Premium includes 12 tests across up to 5 channels, plus a walkthrough and one verification retest.
What will I receive in the report?
You receive observed response times, follow-up activity, handoff and appointment findings, customer friction, positive outliers, supporting evidence, prioritized concerns, and practical next steps. Report depth varies by package.
Do you generate leads or sell software?
No. I evaluate what happens to the inquiries your business already receives. I do not sell leads, advertising, CRM software, or AI tools, so the recommendations remain independent and vendor-neutral.
Will you record calls?
I do not make covert recordings. I document timestamps, response behavior, follow-up, and relevant observations. Recording is only considered when it is lawful, properly disclosed, and specifically authorized.
Can you guarantee more sales or revenue?
No responsible audit can guarantee revenue. I identify observed process gaps, missed opportunities, and successful behaviors. Results depend on your traffic, team, offer, market, implementation, and other factors outside the audit.
What if a finding is unclear or I disagree?
Every priority finding will include evidence, why it matters, and a practical next step. If a priority finding is missing one of those elements, request a revision and I will correct it at no additional charge.
Can you test multiple locations or compare competitors?
Additional locations can be purchased through the Extra Location Audit. Direct competitor testing is not included. Premium market context uses public, directional information and will not be presented as a statistically proven industry benchmark.
