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Ecommerce Virtual Assistant and Customer Support
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Customer Support
ARY Digital • Tiempo completo
Apr 2025 - Present • 1 yr 6 mos
I handle customer inquiries and complaints through WhatsApp, live chat, email, phone calls, Facebook, and Instagram. My responsibilities include resolving customer issues, maintaining CRM records and support tickets, coordinating with relevant departments on escalations, and ensuring a smooth customer experience. I also manage multiple conversations while meeting service quality standards and performance targets.