Ibiyemi A

WhatsApp AI Automation for Online Store

Upwork • Trabajador autónomo

Feb 2026 - Present • 3 mos

The client wanted to automate customer support and order inquiries for their online store using WhatsApp and AI-powered responses. I created a workflow system using n8n and OpenAI that connected customer messages, order tracking, FAQs, and support escalation into one automated process. The system included: AI customer replies Order status automation CRM synchronization Customer tagging Smart escalation for support tickets One challenge was maintaining accurate response flow during high customer activity. I optimized the automation structure and added fallback logic to improve reliability. The automation reduced manual support workload and improved customer response time significantly.

AI CRM Automation for Real Estate Leads

People Per Hour • Freelance

Jan 2026 - Present • 4 mos

The client needed an automated lead management system to organize incoming property inquiries from their website, Facebook ads, and WhatsApp. Their sales team struggled with delayed responses, missed leads, and poor pipeline visibility. I built a complete CRM automation workflow using GoHighLevel, Zapier, and OpenAI to automate lead capture, follow-ups, appointment reminders, and pipeline updates. One challenge involved duplicate lead entries across multiple sources. I solved this by implementing conditional filters and smart tagging workflows to maintain clean customer data. The final automation improved lead response speed, increased appointment bookings, and created a more organized sales workflow for the client’s real estate business.

Lead Funnel Automation for Coaching Business

Upwork • Freelance

Dec 2025 - Present • 5 mos

The client needed a fully automated lead nurturing system for their coaching business to improve webinar registrations, follow-ups, and sales conversion. I developed an end-to-end funnel automation system using Make and GoHighLevel integrating landing pages, email workflows, CRM pipelines, and appointment scheduling. The workflow automated: Lead capture Email nurturing Webinar reminders Appointment booking Sales pipeline updates A major challenge was ensuring proper tracking between multiple automation stages. I resolved this by redesigning the workflow logic and implementing webhook monitoring. The final setup improved lead organization, increased webinar attendance, and created a smoother client onboarding process.