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Ian E
@ianespn
Technical Support Specialist
Nicaragua
Inglés, Español
Sobre mí
I am a results-oriented professional with nearly 6 years of experience across customer service, risk prevention, compliance, and VoIP technical support. I am skilled in problem-solving, operational support, live-channel communication, and technical troubleshooting, with a strong focus on accuracy and risk mitigation.
Habilidades
Ian E
desconectado •
Revisa mis servicios
VoIP y telefonía
I will troubleshoot and fix your voip and pbx phone issues
Experiencia laboral
Technical Support Specialist
Concentrix • Tiempo completo
May 2024 - Jul 2026 • 2 yrs 2 mos
Provided technical support services, leveraging problem-solving skills and technical expertise to resolve user issues and maintain operational efficiency within a high-volume service environment.
Customer Protection Associate
Remitly • Tiempo completo
May 2022 - Mar 2024 • 1 yr 10 mos
Managed customer protection and compliance processes, including AML, KYC, and OFAC reviews. Conducted transaction analysis and case management with a focus on risk mitigation and fraud prevention.
Compliance Analyst
ibex • Tiempo completo
Dec 2020 - Apr 2022 • 1 yr 4 mos
Performed compliance analysis duties, ensuring operational adherence to regulatory standards and internal policies while supporting risk management efforts within the organization.
