Happiness

Experienced French Tutor | Teach Me 2

TEACH SERVICES INC • Freelance

Dec 2021 - May 2026 • 4 yrs 5 mos

I design and deliver custom French language lessons for students ranging from beginner to intermediate levels. I create all educational materials from scratch, incorporating quizzes and roleplay activities to build practical communication skills. By utilizing psychology-based techniques, I help students enhance their information retention and confidence in a virtual or in-person setting.

CEO & Founder | Karibu Publishing

Publishing • Trabajador autónomo

Dec 2021 - May 2026 • 4 yrs 5 mos

I lead all operations for a boutique publishing house, overseeing the production of fiction, poetry, and literary works. My role involves managing a team of writers and editors while collaborating directly with authors to provide ghostwriting and professional editing services. I also develop comprehensive marketing strategies to promote our authors across various digital platforms.

Senior Associate | WNS (Utilities Warehouse)

Consulting • Tiempo completo

Jul 2025 - Feb 2026 • 7 mos

I served as an Energy & Telco Advisor for the UK’s leading energy company, handling customer support across voice, chat, and email. Beyond client interactions, I supported team operations by tracking attendance, recording meeting minutes, and arranging logistics. I also specialized in quality assurance, conducting deep checks on chats and coaching agents twice a week to improve service standards.