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Hariprem.R
@hp7711_
Shift Manager
Lituania
Inglés, Malayalam
Sobre mí
1.5+ yrs in customer support management at Cybercare, supporting NordVPN, NordVPN B2B, and Saily. Led 20+ agents across Lithuania & Philippines in a global support operation. Fast-tracked from Customer Success Manager to Shift Manager — trusted with escalations, incident management, and real-time staffing decisions. Skilled in Zendesk, SLA/CSAT management, and building macros & escalation processes that keep support consistent under pressure. BBA in Global Business & Marketing. Available for immediate start.
Habilidades
Hariprem.R
desconectado •
Tiempo medio de respuesta: 1 hora
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Éxito del cliente
I will be your customer support and helpdesk specialist
