Hope Davin

CRM AND WORKFLOW AUTOMATION SPECIALIST

Self Level • Freelance

Aug 2023 - Present • 2 yrs 9 mos

I specialize in CRM setup, workflow automation, and system integration for small, mid sized and large sized businesses looking to scale their operations efficiently. Over the years, I have developed strong expertise in CRM Automation, Workflow Automation, CRM Setup, API Integration, Sales Pipeline Setup, Lead Management, Business Process Automation, Customer Support Automation, Email Automation, and CRM Customization and I have worked with a wide range of platforms including HubSpot, Pipedrive, Salesforce, GoHighLevel, Bitrix24, and Zoho CRM, configuring pipelines, managing contacts, automating follow ups, and customizing dashboards to match each client's unique sales process. On the automation side, I build powerful no code and low code workflows using Zapier, Make.com, and n8n, connecting tools across a client's entire tech stack to eliminate repetitive manual tasks and improve team productivity. I have designed and deployed automation solutions for lead management, sales pipeline automation, email automation, and customer onboarding sequences that save businesses hours every week. I also handle full project management tool setup across Monday.com, ClickUp, Asana, Trello, Notion, and Airtable, creating boards, automations, and team workflows tailored to each organization's structure. For customer-facing teams, I set up and optimize support systems on Zendesk, Freshdesk, and Zoho Desk, including automated ticket routing, SLA configuration, and Slack integration for real time team notifications. Every engagement includes clean API integration, webhook configuration, thorough documentation, and post setup support to ensure systems run smoothly long after delivery.