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Honey R.
@honeykelly12
Virtual Assistant Customer Support Specialist eCommerce VA
Filipinas
Inglés, Tagalo
Sobre mí
Experienced Virtual Assistant and Customer Support Specialist with a background in administrative support, eCommerce operations, customer service, data entry, web research, inventory management, and process improvement. I help businesses stay organized, improve customer experience, and streamline daily operations. Available for project-based and long-term support.
Habilidades
Honey R.
desconectado •
Tiempo medio de respuesta: 2 horas
Revisa mis servicios
Traducción
I will do excellent quality translation from english to filipino
Traducción
I will do excellent quality translations from english to kapampangan
Experiencia laboral
Ebay Virtual Assistant
eBay • Tiempo completo
Dec 2019 - May 2021 • 1 yr 5 mos
Created and optimized 100+ eBay product listings using SEO-focused keywords to improve product visibility and customer engagement. Responded to 50+ weekly customer inquiries related to orders, shipping, returns, and product concerns while maintaining 24-hour response times and eBay service standards. Improved inventory accuracy and reduced overselling incidents by 15% through real-time stock monitoring and detailed listing management in a dropshipping environment. Processed return, refund, and order issue requests efficiently while maintaining positive buyer feedback and professional customer support.
Customer Service Specialist
DoorDash • Tiempo completo
Sep 2017 - Aug 2019 • 1 yr 11 mos
Handled high-volume customer support across email, chat, and phone channels, assisting 80–100 customers daily in a fast-paced support environment. Resolved complex payment, account, driver, and merchant disputes through detailed investigations, policy compliance, and timely issue resolution. Consistently exceeded KPIs for customer satisfaction, response time, and resolution efficiency while maintaining high-quality customer support standards.
29 Reseñas
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1-5 de 29 reseñas
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blue_gency
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infiniteether
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Honey is amazing as always and did an absolutely fantastic job! Thank you!
Útil?
infiniteether
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infiniteether
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I will always use Honey for my future translation needs! Absolutely amazing!!
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hasanfdd
Canadá
She delivered a great result! Very nice person Thank you so much!
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