
Hitomi Y
English to Japanese translator for Amazon websites and apps
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English to Japanese Translator / Localization Specialist
Self Employed • Freelance
Jun 2026 - Present • 3 mos
Specialize in natural English-to-Japanese translation, localization, and post-editing of AI-translated Japanese. Focus areas include websites, landing pages, Amazon product listings, apps, and business content. Since January 2016, I have worked at Sony Assurance Inc. as a dedicated specialist handling auto insurance and third-party property damage liability claims. My responsibilities include first-response phone support for policyholders and accident victims, negotiation with repair shops and rental car companies, complaint handling, settlement negotiation on behalf of clients, and insurance claim payment processing. Because customer satisfaction is measured through post-service surveys for every case, this role has required a consistently high standard of professional Japanese communication, including precise customer-facing language, business writing, and proper keigo in sensitive situations. I was also recognized as an outstanding employee for my performance. In addition, I studied Japanese linguistics and Japanese literature at Aoyama Gakuin University, Faculty of Literature, Department of Japanese Literature. This academic background supports my attention to nuance, tone, and natural written expression.