Hesed Ream

Twilio & Low-Code Solutions Architect

Browning • Freelance

Sep 2025 - Oct 2025 • 1 mo

Specialized in eliminating fragmented communication silos for agencies by architecting advanced API integration systems within Make.com. Built scalable automation blueprints that unified disconnected platforms and streamlined lead flow across multiple client-facing systems. Designed and maintained multi-tier data structures powered by Twilio’s Programmable Voice and SMS APIs, creating reliable high-ticket client acquisition pipelines for agency campaigns. These systems were built to manage lead routing, automated communication, and real-time engagement at scale. Replaced restrictive native platform limitations with highly customized Make.com scenarios using advanced routers, data stores, iterators, and custom HTTP/JSON webhook requests. Developed flexible automation infrastructure tailored to each agency’s operational workflow and communication stack. Focused heavily on resilience and performance by building error-proof fallback paths, API rate limit handling, and failover systems. This ensured zero inbound lead payloads or SMS responses were lost during high-volume paid advertising campaigns, even under peak traffic conditions.

Lead Automation & Integration Specialist

Sky • Freelance

Aug 2025 - Sep 2025 • 1 mo

Configured and deployed advanced, enterprise-grade AI and API automation workflows for digital marketing agencies, real estate firms, and professional services. Maintained a deep focus on designing complex multi-platform ecosystems utilizing GoHighLevel (GHL), Zapier, and Make.com to eliminate manual data entry and streamline operational lead flow. I also setup specialized Twilio-to-CRM integrations, establishing custom sub-account tracking, automated SMS auto-responders, multi-channel inbound call routing systems, and direct webhook data pipelines. Optimized backend logic and API connectivity to significantly slash lead response times, reduce software overhead costs, and elevate client conversion rates.

Integration Engineer (Twilio Ecosystems)

Ferrex • Freelance

Apr 2025 - May 2025 • 1 mo

I was contracted by digital marketing and real estate agencies to design and implement custom middleware solutions through Make.com, helping streamline communication workflows and improve lead management across multiple systems. I built advanced API integrations that connected Twilio directly with external databases, proprietary CRM platforms, and instant messaging gateways. These workflows created a more centralized communication structure and allowed client teams to manage inbound leads more efficiently. Inside Make.com, I engineered complex conditional logic to dynamically capture user data, analyze inbound SMS intent, and automatically trigger real-time call forwarding or intelligent Twilio-based auto replies through dedicated phone numbers. I also led the technical troubleshooting of complex webhook arrays, OAuth-authorized integrations, and API connectivity issues across multiple client environments. To improve visibility and reduce communication overhead, I created automated daily API execution log summaries and monitoring workflows that helped keep operations running efficiently.