Heri S

automate follow-ups to grow memberships

CrossFit Sevenoaks • Freelance

Jan 2026 - Jan 2026 • 0 mos

CrossFit Sevenoaks is a fitness brand focused on helping members build strength, endurance, and overall performance. Their goal was to streamline client management, improve lead handling, and automate follow ups to grow memberships. I implemented automation systems using GoHighLevel, including lead capture workflows, automated follow ups, and CRM organization. This helped simplify their operations, improve response time, and ensure consistent communication with prospects and members resulting in a smoother client journey and better lead conversion.

AI Chatbot & CRM Automation Specialist

Zillow • Freelance

Aug 2025 - Oct 2025 • 2 mos

Zillow is a real estate marketplace helping users buy and sell properties. They needed faster lead response systems. I implemented GoHighLevel AI chatbot systems and automation workflows to improve lead response and engagement.

Automated follow ups, and CRM organization

CrossFit • Freelance

Jan 2024 - Sep 2024 • 8 mos

I worked with LuxeGlow Aesthetics to improve their customer management and communication systems using GoHighLevel automation. I set up automated lead follow-ups, organized their CRM pipeline, and created booking and reminder workflows to reduce missed appointments and improve member engagement. I also built structured contact tracking and segmentation to help the team manage enquiries more efficiently. Achievements: • Improved response time to new leads with automated messaging • Reduced missed sessions through appointment reminders • Organized member data for better tracking and communication • Streamlined client journey from enquiry to membership