Hazel Mae R

@hazelmae_r19

Executive Assistant, Travel Virtual Assistant, Customer Service Representative

Filipinas
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Hi! I'm Hazel Mae, an AI-driven Virtual Assistant and Executive Assistant with 3+ years of experience helping executives and businesses stay organized. From calendar and inbox management to travel planning, customer support, research, and administrative tasks, I'm here to make your workload lighter. Need help with anything under the sun? I'm happy to help! I'm proactive, detail-oriented, and always ready to learn, adapt, and use AI to work smarter. Let's get things done together!... Lee más

Habilidades

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hazelmae_r19
Hazel Mae R
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Asistencia general
I will be your assistant for executive and administrative support
DeUSD 30 / proyectoMás información

Porfolio

Experiencia laboral

Duckbill

Executive Assistant

Duckbill • Tiempo completo

Jan 2024 - Sep 2026 • 2 yrs 8 mos

Managed executive calendars across multiple time zones and resolved scheduling conflicts. Planned and coordinated domestic and international business and personal travel, including researching travel options, booking flights and accommodations, and organizing itineraries. Used Booking.com, Expedia, and TripIt to research, coordinate, and manage travel arrangements and itineraries. Monitored travel schedules, reservations, and itinerary details to ensure smooth and timely travel arrangements. Managed C-level executive inboxes, prioritized emails, and drafted responses. Scheduled meetings and coordinated with clients, vendors, and internal teams. Managed personal appointments, reservations, and other executive support tasks. Coordinated with vendors and service providers to schedule services and resolve administrative requests. Prepared meeting agendas and tracked follow-up action items. Tracked project deadlines and ensured timely completion of deliverables. Conducted online research and prepared executive summary reports. Created and maintained digital files, records, itineraries, and internal documentation. Monitored expenses and maintained accurate reimbursement records. Handled confidential executive and administrative information with discretion. Key Achievement Ranked #1 among Executive Assistants for 3 consecutive months, demonstrating consistent performance, reliability, and quality support.

Uber

Customer Engagement Specialist

Uber • Tiempo completo

Jan 2022 - Dec 2023 • 1 yr 11 mos

Managed high-volume customer communications via phone, chat, and email while providing timely and professional support. Resolved account, trip, payment, and service-related concerns by coordinating with internal teams. Used CRM and customer support platforms including Salesforce, Zendesk, and HubSpot to manage customer information, cases, and interactions. Managed multiple customer cases simultaneously while prioritizing urgent and time-sensitive concerns. Escalated complex issues and ensured timely follow-up until resolution. Maintained accurate documentation and detailed customer case records. Identified recurring customer concerns and shared insights to improve operational processes. Consistently met quality, productivity, and customer satisfaction goals.