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@havehari
Amazon Connect Engineer
India
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Sobre mí
I am an AWS Connect Engineer with experience working on various cloud and contact center projects. I have hands-on experience using Amazon Connect, Nova Sonic, AWS Lambda, S3, DynamoDB, and other AWS services to build scalable, efficient, and high-quality solutions. I specialize in creating automated workflows, IVR systems, cloud integrations, and smart customer experience solutions tailored to business needs.
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I will develop and automate AWS amazon connect solutions
Experiencia laboral
Amazon Connect Engineer
zeb • Tiempo completo
Sep 2025 - Sep 2026 • 1 yr
Designed, developed, and managed cloud-based contact center solutions using Amazon Connect and AWS serverless services. Built scalable inbound/outbound call flows, IVR solutions, call routing, agent experiences, and integrations with backend systems and third-party APIs. • Developed Amazon Connect contact flows, IVR, queues, routing, and call-handling solutions • Built serverless integrations using AWS Lambda, DynamoDB, S3, Lex, and CloudWatch • Integrated Amazon Connect with external applications, APIs, and CRM systems • Worked on Voice AI integrations and conversational customer experiences • Designed solutions for enterprise clients • Troubleshot production issues involving call flows, integrations, latency, logging, and AWS services • Collaborated with clients and teams to translate business requirements into scalable AWS solutions Core expertise: Amazon Connect | AWS Lambda | Amazon Lex | DynamoDB | S3 | CloudWatch | Contact Flows | IVR | API Integrations | Voice AI | Serverless Architecture
