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Hashim Awan
@hashimawan_5
Customer Support Specialist, Live Chat , Ecommerce and Banking Support Expert
India
Inglés, Urdu, Hindi
Sobre mí
Hi and thank you for visiting my profile, my name is Hashim. I am a Customer Support Specialist with experience in both banking voice support and e-commerce live chat assistance. I have handled customer inquiries, issue resolution, order tracking, and general support while maintaining a professional and friendly approach. My focus is on clear communication, quick responses, and creating positive customer experiences. If you are looking for a reliable support agent who can represent your business professionally and keep customers satisfied, I would be happy to assist.
Habilidades
Hashim Awan
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Atención al Cliente
I will provide professional live chat and email customer support
Atención al Cliente
I will handle ecommerce customer support and order tracking
Experiencia laboral
Customer Support Specialist – Live Chat & Email Support
Tech Mahindra • Tiempo completo
Dec 2025 - Present • 5 mos
Live chat support for customer queries and order assistance Email handling for complaints, refunds, and delivery issues Order tracking and issue resolution High-volume chat management with fast response time Maintaining high customer satisfaction
Teleperformance
Tiempo completo • 7 mos
Operation Customer Support - Chat and Voice (Blended)
Jul 2025 - Oct 2025 • 3 mos
• Handledhigh-volumeFlipkart chat support, resolving status-check, return/refund, and account-related queries. • ManagedKNEDeskescalationsbycoordinatingwith internal teams and ensuring timely issue resolution. • Achievedstrong first-contact resolution by providing clear and accurate responses to customer concerns. • Maintained AHT, quality scores, and productivity while managing multiple chats at once. • UsedCRMtoolstotrackorders, verify details, and update case notes accurately.
Operation Customer Support Specialist – L3 (Senior Desk)
Aug 2024 - Dec 2024 • 4 mos
• Resolved 150+ customer inquiries per day through CRM tools and chat support, improving customer satisfaction by 15% and main taining a consistent 90% first-contact resolution rate. • Enhanced team performance by supporting remote operations, improving resource allocation, and boosting overall resolution re sponsiveness by 25%within the first quarter. • Created clear and effective training materials for new hires, resulting in a 30% faster onboarding process and a 25% improvement in first-month performance KPIs. • Developed easy-to-follow CRM usage guides that helped the team reduce average handling time (AHT) by 20% and improve overall workflow efficiency
