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Hannah B
@hannahsimbiat
Customer Support Specialist
Nigeria
Inglés, Francés
Sobre mí
I’m a Customer Support Specialist who believes every customer interaction is an opportunity to solve a problem and leave the customer feeling properly heard and supported.
I can handle customer inquiries, complaints, refunds, follow-ups, troubleshooting, and day-to-day customer communication across chat, email, and phone.
I’m patient, calm under pressure, detail-oriented, and comfortable handling difficult conversations professionally. I focus on clear communication, practical solutions, and a positive customer experience.
Habilidades
Hannah B
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Atención al Cliente
I will be your customer support specialist
UGC humano
I will make authentic user generated content for your brand
Experiencia laboral
UGC Creator & Content Producer
Self employed / Freelance • Freelance
Jul 2026 - Present • 3 mos
Create user-generated content and short-form video for brands, blending audience engagement with direct community interaction responding to comments and DMs as part of ongoing content work.
Shopify Store Owner & Customer Support
Self Employed • Trabajador autónomo
Apr 2024 - Dec 2025 • 1 yr 8 mos
Founded and personally managed a Shopify e-commerce store, handling all customer support, order inquiries, and complaint resolution via chat and email. Transitioned day-to-day operations to a family member in January 2026 while continuing to build expertise in customer communication and e-commerce support.
