Hannah Jones

Salesforce Marketing Cloud & Data Lead | Enterprise Sync Group

Oct 2024 - May 2026 • 1 yr 7 mos

As a senior operations manager, I focused on the technical management of Salesforce Marketing Cloud and its integration with diverse sales ecosystems. I specialized in "Data Extension Management," ensuring that complex data sets from the Salesforce CRM were correctly mapped and synced for marketing automation. My role involved the creation of custom "SQL Queries" to build highly targeted segments based on multi-variable customer behavior. I utilized technical tools to automate the flow of lead data between Salesforce and external platforms like Builderall or ClickFunnels. I handled the technical side of "Journey Builder" configuration, using advanced logic to create multi-step customer paths that adapt to real-time interactions. My daily tasks included the optimization of API call structures—minimizing data latency and ensuring fast response times for automated triggers. I conducted "System Health Audits" to identify any data integrity issues and ensure the Salesforce environment was operating at peak efficiency. My work helped many enterprise clients leverage the full power of Salesforce to drive personalized communication at scale.

Full-Stack Email Deliverability & Security Lead | Inbox Guard IT

Sep 2025 - Apr 2026 • 7 mos

I focused on the "Security-First" optimization of email infrastructure, building custom deliverability protocols for high-volume senders. My role involved the technical setup of "Authentication Frameworks" (SPF, DKIM, DMARC) across platforms like Sendy, AWeber, and Campaign Monitor to protect brand reputation and maximize inbox placement. I utilized advanced monitoring tools to track IP warming schedules and domain reputation scores in real-time. I am highly proficient in "Bounce Management" and "Spam-Filter Evasion" logic, ensuring that marketing messages are not flagged by ISPs. I managed the deployment of automated reporting dashboards that pull data from various ESPs to provide a consolidated view of deliverability health. My work required a deep understanding of data privacy and anti-spam regulations (GDPR/CAN-SPAM), ensuring that all email capture and processing was compliant with global standards. I provided "Inbound Monitoring" to ensure that no critical leads were lost during technical infrastructure updates. My goal was to make the brand's email delivery "invisible"—a high-speed machine that lands in the inbox every time.

Advanced GetResponse & Constant Contact Architect | Flow IT France

Nov 2023 - Sep 2025 • 1 yr 10 mos

I focused on the technical "Middle-Ware" of business marketing—connecting international brand websites to ESPs like GetResponse and Constant Contact. My role involved the technical setup of "Behavioral Email Segments" that automate the response to incoming inquiries based on priority keywords or site interactions. I utilized Zapier and custom Webhooks to create "Event-Driven" automations where a specific email trigger starts a complex administrative process in the CRM. I am highly proficient in "List Hygiene Management," ensuring that automated cleaning protocols were in place to maintain high domain reputation. I managed the deployment of automated reporting dashboards that pull data from the ESP to give executives a real-time view of their communication volume and ROI. My work required a deep understanding of data privacy and EU anti-spam regulations, ensuring that all marketing outreach was compliant with legal standards. I provided "Performance Monitoring" to ensure that no critical leads were missed during technical updates. My goal was to make the marketing backend as efficient as the frontend, allowing teams to focus on strategy.