h
handy_boss

Henry

@handy_boss

Customer Support Specialist

Estados Unidos
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I’m a Customer Support Specialist focused on delivering structured, efficient, and customer-centric support systems. I help businesses improve response time, ticket resolution, and overall customer satisfaction. With hands-on experience using tools like Freshdesk, Zendesk, Freshchat, and Zoho Desk, I manage live chat, email support, CRM systems, and knowledge base optimization.... Lee más

Habilidades

h
handy_boss
Henry
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Gestión de CRM
I will do freshworks freshsales zoho crm freshchat zendesk freshdesk
DeUSD 15 / proyectoMás información
Atención al Cliente
I will set up freshdesk, zendesk, or gorgias helpdesk and ai chatbot for your shopify
DeUSD 15 / proyectoMás información

Experiencia laboral

Customer Support Specialist

TourWithJosh Institute of Aviation and Educational Consultancy • Tiempo parcial

Jul 2025 - Dec 2025 • 5 mos

Managed daily customer inquiries via email, live chat, and WhatsApp, ensuring timely and accurate responses. Guided clients through visa application processes, travel documentation, and booking procedures. Resolved complaints and escalations efficiently while maintaining high customer satisfaction. Maintained CRM records, tracked tickets, and monitored response time KPIs. Collaborated with the marketing and operations team to ensure smooth client onboarding and service delivery.