h
hamzzaps

Hamza

@hamzzaps
4.3(1)

creative strategist

Marruecos
Inglés, Francés, Árabe
Parte de la información aparece en idioma inglés.
Sobre mí
I turn business problems into ads that sell, using data, psychology, and creative strategy that most brands never even think about. I don't just write. I think first.... Lee más

Habilidades

h
hamzzaps
Hamza
desconectado • 

Revisa mis servicios

Atención al Cliente
I will provide professional customer support
DeUSD 5 / proyectoMás información
Estrategia de marketing para e-commerce
I will be the brain behind your ads
DeUSD 75 / proyectoMás información

Experiencia laboral

HBO_Max

Social media representative

HBO Max • Tiempo completo

Apr 2025 - Mar 2026 • 11 mos

Managed social media engagement using Sprout Social, including replies to comments, DMs, and public posts. Responded to Google and AppStore reviews.

Warner_Bros. Discovery

Customer service represenative

Warner Bros. Discovery • Tiempo completo

Apr 2024 - Mar 2026 • 1 yr 11 mos

Managed high-volume calls, emails, and live chats to resolve customer inquiries. Troubleshooting technical glitches and resolving complex billing or payment issues. Expertly utilized Salesforce and Sonic platforms for data entry and case management. Escalated difficult customer situations while maintaining high satisfaction scores. Consistently met strict KPIs and Average Handle Time AHT targets in a fast-paced environment

1 Reseñas
4.3

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Desglose de calificaciones
  • Nivel de comunicación del Freelancer
    5
  • Calidad de la entrega
    4
  • Valor de la entrega
    4
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