Hamza Amjad

Live Chat Support

Talabat • Tiempo completo

Nov 2025 - Present • 9 mos

Live Chat Support Representative - Assisted customers through live chat by providing prompt, professional, and accurate support. - Resolved customer inquiries, troubleshot common issues, and escalated complex cases when necessary. - Handled multiple chat conversations simultaneously while maintaining high response quality. - Delivered excellent customer service by communicating clearly and professionally. - Documented customer interactions and updated support tickets with accurate information. - Followed company policies and knowledge base articles to provide consistent solutions. - Maintained high customer satisfaction by resolving issues efficiently and within service level targets. - Worked effectively in a fast-paced environment while meeting productivity and quality standards.

Data Entry Expert

Educational Engagement • Tiempo completo

Jan 2021 - Sep 2025 • 4 yrs 8 mos

Data Entry Specialist - Entered and maintained data with a high level of accuracy and attention to detail. - Collected, verified, and updated information from multiple sources. - Performed web research and data mining to gather relevant information. - Converted PDF files, scanned documents, and images into editable Microsoft Word and Excel formats. - Organized, formatted, and managed spreadsheets and databases. - Prepared reports and maintained digital records while ensuring data confidentiality. - Completed tasks within deadlines while maintaining quality and consistency. - Used Microsoft Word, Microsoft Excel, and Google Sheets to organize and process data efficiently.