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Hanan Abbasi
@hafizabbasi
Customer Support Specialist, Virtual Assistant, Inbox and Client Management
Pakistán
Inglés
Sobre mí
Hi, I’m Hanan. I help businesses manage customer communication, onboarding, and daily support tasks so they can stay organized and focus on growth.
I have experience working with Marketing.biz (USA) and Hozio Inc (New York, USA), handling client accounts, support workflows, and follow-ups.
I can assist with email/chat support, inbox management, onboarding, and admin tasks.
Reliable, responsive, and focused on delivering a smooth client experience.
Habilidades
Hanan Abbasi
desconectado •
Revisa mis servicios
Atención al Cliente
I will technical support agent for saas, CRM, and online business support
Porfolio
Experiencia laboral
Lead Tech
Marketing • Tiempo parcial
Nov 2024 - Jun 2025 • 7 mos
Led customer support and onboarding processes for a US-based marketing company, helping clients successfully connect and manage their Meta Ads accounts and social platforms. Handled client communication through tools like Intercom and managed workflows in Monday.com, ensuring all tasks, follow-ups, and onboarding steps were completed accurately and on time. 🔧 Key Responsibilities: Onboarded clients and guided them through account setup and integrations Provided technical support for Meta Ads, billing issues, and platform connections Managed scheduling and conducted client calls across CST, PST, and MST time zones Coordinated with internal teams to resolve technical and account-related issues Maintained organized workflows and ensured no task or communication was missed 🏆 Achievements: Successfully supported and onboarded a high volume of clients with zero missed meetings Recognized internally for strong performance, reliability, and communication Consistently maintained smooth client experiences through clear guidance and fast issue resolution Played a key role in improving onboarding efficiency and reducing client confusion
