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Retail Store CCTV Monitoring

Search Vision • Tiempo completo

Oct 2023 - Oct 2025 • 2 yrs

Delivered professional 24/7 CCTV monitoring services for retail stores, ensuring continuous surveillance of multiple camera systems to protect company assets, employees, and customers. Monitored live camera feeds with a high level of attention to detail, identifying suspicious activities, theft attempts, shoplifting, unauthorized access, safety hazards, policy violations, and unusual behavior in real time. Maintained constant awareness of all monitored areas, including entrances, exits, checkout counters, sales floors, stockrooms, loading zones, warehouses, and parking areas, ensuring complete operational visibility throughout every shift. Responded quickly and professionally to security-related incidents by documenting observations, recording accurate timestamps, and reporting critical events to supervisors and management according to established security procedures. Conducted playback reviews to verify incidents, investigate reported issues, and collect visual evidence for internal investigations. Prepared detailed, accurate, and well-structured incident reports that supported effective decision-making and improved overall security operations. Worked closely with security personnel, supervisors, and management teams to strengthen loss prevention strategies, minimize inventory shrinkage, improve operational safety, and maintain compliance with company security policies. Demonstrated excellent observation, analytical thinking, decision-making, communication, and problem-solving skills while managing multiple surveillance screens simultaneously in a fast-paced environment.

Remote CCTV Surveillance & Operations Monitoring Specialist

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May 2022 - Jan 2024 • 1 yr 8 mos

Worked as a dedicated Remote Surveillance Specialist providing comprehensive 24/7 monitoring and operational oversight for international retail clients, specifically managing Texaco fuel stations and associated grocery stores. Maintained strict security protocols, tracked daily transactions, and delivered accurate operational reports to management. Key Responsibilities & Achievements: Fuel Station Monitoring (Texaco Brand): Actively monitored vehicle entries, fuel dispensing areas, and pump islands in real-time. Tracked every vehicle filling fuel, recorded precise transaction timings, and matched video footage with operational records. Payment Tracking & Reporting: Compiled and delivered detailed daily and monthly payment data of vehicles to the client, backed by exact video timestamps, transaction logs, and visual evidence to prevent revenue leakage and fuel theft. Grocery Store Cash Counter Surveillance: Closely monitored cash counter transactions, point-of-sale (POS) operations, cash handling, and customer billing processes to ensure financial accuracy and detect any discrepancies or suspicious activities. Employee Monitoring & Productivity Tracking: Supervised staff activities across the grocery store and service station to ensure adherence to company policies, customer service standards, and workplace safety guidelines. Incident Investigation & Evidence Export: Reviewed video playback, extracted critical footage, and generated comprehensive summary reports for management regarding any disputes, cash shortages, or safety incidents.