g
gunes_ercan

Gunes E

@gunes_ercan
Turquía
Turco, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Hi, I’m Dilan! I’m a Customer Experience & Back Office Specialist with over 5 years of client facing experience. In my roles including operations for major airlines I managed high volume client workflows, maintained a 95% CSAT rating, and reduced handling times by 20%. I specialize in: • Customer Care & Dispute Resolution • Back Office Task Management & CRM • Sales Process & Workflow Optimization My focus is delivering efficiency, precision, and reliable support to help your business run smoothly. Drop me a message to discuss your project!... Lee más

Habilidades

g
gunes_ercan
Gunes E
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Atención al Cliente
I will handle your back office customer support
DeUSD 15 / proyectoMás información
Asistencia general
I will be your executive virtual assistant for your workflow organization
DeUSD 20 / proyectoMás información

Experiencia laboral

Turkish_Airlines

Back-Office Operations & High-Satisfaction Customer Support

Turkish Airlines • Tiempo completo

Nov 2023 - Present • 2 yrs 9 mos

In my role handling back office operations for major airlines like Turkish Airlines and AJet, I successfully resolved over 100 complex flight compensation claims every month while maintaining a 95% customer satisfaction score. I actively identified bottlenecks in our ticketing processes to reduce average handling times by 20%, and I trained new hires to boost overall team productivity by 15%