g
gsara14

Radhika G

@gsara14

Senior Customer Experience Specialist

India
Inglés, Tamil
Parte de la información aparece en idioma inglés.
Sobre mí
I am a Senior Customer Experience Specialist with over 14 years of experience, including a decade at Maersk. I specialize in Salesforce Case Management, SAP S/4HANA, and invoice dispute resolution. I am an expert in driving CSAT scores and mentoring teams to optimize operational productivity.... Lee más

Habilidades

g
gsara14
Radhika G
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Atención al Cliente
I will optimize your customer experience and support workflows
DeUSD 30 / proyectoMás información
Panel de datos
I will design dynamic excel dashboards and handle data cleaning
DeUSD 15 / proyectoMás información

Experiencia laboral

A.P._Moller - Maersk

Senior Customer Service Specialist

A.P. Moller - Maersk • Tiempo completo

May 2014 - Dec 2024 • 10 yrs 7 mos

Led end-to-end process training and onboarding for junior agents. Conducted daily quality audits and performance reporting for Team Leaders. Collaborated with Sales and Finance to resolve invoice disputes and optimize client quotations. Managed 80–100 global customer queries daily via Salesforce and SAP S/4HANA, resolving complex shipment escalations while maintaining high CSAT scores and developing SOPs.