g
gray890

Grachelle A.

@gray890

Helping Shopify Brands Deliver Outstanding Customer Support

Filipinas
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I'm a Shopify Customer Support Virtual Assistant with 3+ years of experience supporting DTC and dropshipping brands. I specialize in email and live chat support, Shopify order management, order tracking, returns, refunds, subscriptions, and resolving customer concerns with empathy and professionalism. I'm experienced in handling high ticket volumes, shipping issues, and carrier coordination. My goal is to provide excellent customer experiences, build customer trust, and help e-commerce businesses grow while giving business owners more time to focus on scaling.... Lee más

Habilidades

g
gray890
Grachelle A.
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Éxito del cliente
I will provide shopify customer support via email and phone
DeUSD 20 / proyectoMás información

Porfolio

Experiencia laboral

Shopify

Shopify

1 yr 3 mos

Shopify E-commerce Customer Support Specialist (Dropshipping)

Jul 2025 - Aug 2026 • 1 yr 1 mo

● Managed Shopify orders, ensuring accurate order processing, fulfillment, and shipment tracking. ● Responded to customer inquiries regarding products, shipping, and order status through email and chat support. ● Coordinated with suppliers to resolve fulfillment and inventory issues while keeping customers informed. ● Maintained excellent customer satisfaction by providing prompt communication and effective problem resolution.

Shopify E-commerce Customer Support DTC

May 2025 - Jul 2025 • 2 mos

● Managed customer inquiries via email and chat, delivering timely, professional, and empathetic support. ● Processed returns, refunds, exchanges, cancellations, and subscription requests through Shopify and integrated apps. ● Investigated shipping and delivery issues by coordinating with fulfillment partners and carriers to ensure timely resolutions. ● Resolved payment and order concerns while maintaining a positive customer experience and high customer satisfaction.