
Alastair Graham
Business workflow crm automation n8n make com zapier expert ai voice agent
Habilidades

Revisa mis servicios


Porfolio
Experiencia laboral
Senior Workflow Automation Architect & AI Voice Developer
Upwork • Freelance
May 2022 - Present • 4 yrs 2 mos
I developed and deployed an autonomous AI Voice Agent and multi-platform lead qualification ecosystem designed to eliminate manual cold-calling and data entry for B2B sales teams. 1. Architecture & Integration: Engineered a complex, low-latency voice bridge using Vapi AI and Twilio, integrated via Make.com and n8n for robust server-side tool execution. 2. Intelligent Lead Scoring: Implemented a sophisticated Router system with custom JSON parsing and Text Parsers to categorize leads in real-time based on verbal responses. 3. Cross-Platform Data Orchestration: Automated the flow of qualified lead data across Airtable, Hubspot CRM, and Slack, ensuring immediate sales team notification and zero lead leakage. 4. Technical Optimization: Integrated dynamic prompt injection and VFX/function calling within the voice agent to allow for natural, context-aware conversations that mirror human-like closing techniques. 5. Result: Reduced lead response time by 95% and increased appointment booking efficiency by 40% through fully automated inbound/outbound qualification.