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grace_yourea

Grace E

@grace_yourea

Helping You Scale with Automations, Smart Workflows with Systems

Nigeria
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I help busy founders, coaches, e-commerce brands, Tax Professionals, and small businesses stay organized by offering reliable Virtual Assistant support. I handle scheduling, data entry, customer support, and social media tasks, workflow Optimization & Mapping, process documentation, OS Setups with tools like Clickup, Notion, Airtable, Monday CRM, Monday.com, make.com, and Zapier to increase the efficiency of the business with accuracy and fast communication. If you need a dependable VA who delivers high-quality work on time, I’m here to make your workflow easier and your operations smoother.... Lee más

Habilidades

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grace_yourea
Grace E
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Gestión de tiendas de E-commerce
I will be your reliable ecommerce operations manager
DeUSD 50 / proyectoMás información
Gestión de proyectos
I will build a scalable clickup workspace for your business operations
DeUSD 80 / proyectoMás información

Porfolio

Experiencia laboral

Operations Specialist – Fast-Growing Tax Practice Agency | Upwork

Taxreliefsa • Tiempo parcial

May 2025 - Present • 1 yr

When I joined this fast-growing tax practice, the firm was scaling quickly but facing operational bottlenecks inconsistent reporting, unclear handoffs, and delayed client deliverables. My role as Operations Partner was to build structure, clarity, and automation into daily workflows. Led operational audits to uncover process gaps, designed SOPs for reporting, communication, and client servicing, and implemented automation between TaxDome, Keap, and Google Workspace to reduce manual follow-ups. By introducing weekly performance reviews and clear accountability frameworks, I strengthened collaboration between the Client Concierge, Tax Preparer, and Leadership teams. Within 60 days, job stagnancy dropped by 40%, client response times improved by over 50%, and the firm gained real-time visibility into metrics that now drive confident decision-making and sustainable growth.