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Gisella Zavala
@gisellazav77
Spanish Virtual Assistant, Client Follow Up and Operations Support
Perú
Español
Sobre mí
I help business owners keep their administrative tasks and client records organized.
With 10+ years of experience in commercial operations and client coordination, I bring attention to detail and consistent follow-up.
I currently support a US service business by issuing invoices in Yardbook and PayPal following client instructions, scheduling recurring invoices, updating client records, and matching payments to invoices.
I also work with Excel, Google Sheets, email, calendars, and task tracking. Based in Lima, Peru, I communicate in Spanish and written English.
Habilidades
Gisella Zavala
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Asistencia general
I will be your virtual assistant for client follow up and admin support
Porfolio
Experiencia laboral
After-Sales and Client Retention Coordinator
Ps
May 2024 - Jul 2025 • 1 yr 2 mos
Coordinated after-sales support and commercial operations for corporate clients in payment services and consumer goods. - Served as a point of contact between clients and operations, marketing, and commercial teams. - Followed up on client requests, complaints, service incidents, and POS activations. - Tracked service commitments and coordinated actions across internal teams. - Supported product launches, promotional campaigns, and event logistics. - Implemented commercial follow-up processes that helped reduce penalties related to minimum transaction requirements.
TRADE MARKETING SOLUTIONS SAC
Trabajador autónomo • 6 yrs 10 mos
Commercial Operations Consultant
Apr 2020 - Apr 2024 • 4 yrs
Provided project-based commercial operations support for marketing and outsourcing agencies, including Trade Marketing Solutions (TMS) and PS Outsourcing. - Coordinated field and back-office teams of up to 40 people. - Organized project schedules, operational follow-up, and client requests across multiple locations. - Supported visibility campaigns, field audits, and commercial signage projects. - Coordinated incident resolution for payment services accounts. - Led nationwide signage and installation campaigns reaching over 20,000 points of sale.
Account and Operations Manager
May 2017 - Mar 2020 • 2 yrs 10 mos
Managed client accounts and coordinated commercial operations across Peru, working closely with General Management. - Prepared quotations, monitored operational expenses, and coordinated suppliers across multiple locations. - Organized project schedules and administrative follow-up. - Coordinated visibility projects and commercial activations for payment services and banking clients. - Supported recruitment, staff supervision, and operational administration. - Coordinated recurring operations covering up to 7,000 points of sale and campaigns reaching up to 10,000 points of sale.
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laserspecialist
Estados Unidos
Great job, I really enjoy working with Gisella, she pays attention to detail and goes above and beyond the expectations
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