Micky J

AI Chatbot & Automation Specialist

OceanWave Travel Agency • Freelance

Feb 2026 - Feb 2026 • 0 mos

OceanWave Travel Agency required automation to handle travel inquiries, booking confirmations, itinerary distribution, and payment tracking. I developed workflow systems using Make.com and n8n to automate end-to-end customer journeys. Travel inquiry forms were automatically routed into the CRM with categorization based on destination and budget. Booking confirmations triggered automated itinerary emails and payment reminders. n8n workflows synchronized booking data with accounting systems and generated internal performance reports. I implemented a GPT-based chatbot trained on travel packages, visa requirements, and destination details to assist customers 24/7. The automation systems improved booking efficiency, enhanced customer engagement, and reduced manual follow-ups.

Business Process Automation Consultant

LocalHarvest Organic Market • Freelance

Jan 2026 - Feb 2026 • 1 mo

LocalHarvest Organic Market, a small community grocery store with online ordering capabilities, required automation to improve inventory tracking, supplier coordination, and customer engagement. I developed an integrated automation system using Make.com and n8n to streamline daily operations. I implemented workflows that synchronized point-of-sale data with inventory management spreadsheets, automatically updating stock levels in real time. When certain products reached predefined thresholds, automated supplier notifications were triggered via email. Through n8n, I built API-based integrations between their online store and accounting software, ensuring seamless reconciliation of daily sales and payment records. I also created automated weekly sales reporting dashboards delivered to management. An AI chatbot was deployed to handle customer questions regarding product availability, store hours, and special promotions. The chatbot also collected feedback and directed complex inquiries to staff. By automating inventory monitoring, reporting, and customer communication, the store improved operational accuracy, minimized stock shortages, and enhanced customer satisfaction through consistent digital engagement.

n8n Automation Developer

TechFix IT Solutions • Freelance

Jan 2026 - Jan 2026 • 0 mos

TechFix IT Solutions, a small managed IT services provider, required workflow automation to streamline ticket handling, service reporting, and client communication. I was tasked with building a scalable backend automation system using n8n to reduce manual intervention and improve operational reliability. I developed automated workflows that captured support tickets from email, website forms, and third-party platforms, normalized the data, and pushed it into their helpdesk system. Using conditional logic within n8n, tickets were categorized based on urgency, service level agreement (SLA), and issue type before being routed to the appropriate technician. I implemented webhook integrations that triggered automated status updates to clients whenever ticket progress changed. Additionally, I built recurring maintenance reminder workflows that automatically generated reports and emailed clients monthly system health summaries. To enhance support efficiency, I integrated an AI-powered troubleshooting assistant chatbot that guided users through basic issue resolution steps before escalating tickets. This reduced repetitive low-level support requests and improved first-response efficiency. Through structured automation, API integrations, and error-handling logic within n8n, the company reduced manual processing time by over 50% and improved overall client satisfaction through faster, automated communication.