Gerald Sams

Shift Manager

Zoom Office • Tiempo completo

Mar 2022 - Present • 4 yrs 6 mos

Managing outbound calling campaigns for multiple UK-based charitable organizations, engaging with donors and providing information about available fundraising appeals. Assisted donors in making contributions through websites and internal donation portals, while maintaining professional communication and providing ongoing follow-up to support donor engagement and successful donations.

Human Resource Manager

Travelhouseuk • Tiempo completo

Dec 2018 - Jan 2020 • 1 yr 1 mo

Established and managed the HR function from the ground up, developing company policies, recruitment procedures, job descriptions, and employee processes. Managed end-to-end recruitment, including coordinating with department heads, candidate screening, interviews, shortlisting, job offers, onboarding, and HR orientations. Handled employee relations, performance and attendance management, leave records, employee documentation, policy communication, and monthly HR reporting. Coordinated with Finance on payroll, deductions, incentives, leave adjustments, and final settlements. Managed employee exits and prepared experience letters while ensuring proper completion of exit procedures. Also managed employee administration, including workplace access, equipment, system credentials, and biometric enrollment, and organized employee engagement activities, company events, and internal training/sessions.

Director Operations

Touchstone Communications • Tiempo completo

Apr 2018 - Jan 2019 • 9 mos

Operations & Project Management – Voice Campaigns Planned and managed monthly and projected targets across 6 voice campaigns, ensuring consistent performance against business goals. Managed daily client communications, ensuring client requirements, business onboarding, and operational protocols were met successfully. Procured and monitored data from registered vendors, analyzing data penetration and usage reports to optimize campaign performance. Led a team of 140+ employees, including 2 Project Managers, 4 Assistant Project Managers, and 5 Team Leads. Coordinated with IT and Dialer Management teams to resolve technical issues promptly and ensure timely data loading, minimizing interruptions to dialing operations. Conducted and supervised employee performance appraisals and contributed to performance management initiatives. Participated in daily management meetings and communicated business priorities, targets, and operational updates to relevant teams. Briefed and guided team leaders and managers on daily targets, responsibilities, and assigned tasks. Collaborated with the Finance team to investigate and resolve employee salary discrepancies, ensuring accurate payroll corrections.