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Virtual Customer Service Associate
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Virtual Customer Service Associate
Amazon • Tiempo completo
Jul 2022 - Sep 2024 • 2 yrs 2 mos
Assisted customers with order, delivery, refund, and account-related inquiries through virtual support channels. Resolved customer concerns efficiently while maintaining service quality standards. Documented customer interactions accurately and handled multiple requests effectively. Worked with internal processes to support issue resolution and customer satisfaction.