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gauthamraja1996

Gautham raja

@gauthamraja1996

Workforce Management Specialist

India
Inglés, Tamil, Telugu, Francés
Parte de la información aparece en idioma inglés.
Sobre mí
Professional with a Bachelor’s Degree in Mechanical Engineering, successfully transitioned into Workforce Management with hands-on experience in real-time adherence, scheduling, and performance analytics. Proven track record in SLA management, automation implementation, and effective crossfunctional coordination. Selected for a Grade II position at Teleperformance as a Real Time Adherence Executive (RTA & MIS), enhancing exposure to global WFM operations. Recognized for adaptability, problem-solving, and a consistent drive toward operational excellence.... Lee más

Habilidades

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gauthamraja1996
Gautham raja
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Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Análisis de BI
I will build workforce management reports and dashboards
DeUSD 10 / proyectoMás información
Atención al Cliente
I will be your professional customer support and live chat agent
DeUSD 5 / proyectoMás información

Experiencia laboral

Teleperformance

Real Time Adherence Executive – Grade II (RTA & MIS)

Teleperformance • Tiempo completo

May 2025 - May 2026 • 1 yr

-Monitor real-time adherence across multiple lines of business, ensuring agents follow schedules and service level targets are consistently met. -Prepare and maintain daily, weekly, and monthly MIS reports, delivering accurate insights to management and clients. -Analyze trends in agent performance, shrinkage, and productivity to support data-driven decisionmaking. -Collaborate with operations and workforce teams to balance staffing levels, optimize resource utilization, and drive SLA compliance. -Support process automation and reporting enhancements to improve efficiency and accuracy in workforce operations.