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Gautam C
@gautamchawla762
Front Line Manager
India
Inglés, Hindi
Sobre mí
I am a Customer Operations and People Management professional with experience in the FinTech domain, specializing in Customer Support, Operations Management, and Team Leadership. I have progressed from Senior Associate to Front Line Manager through consistent performance and strong process knowledge. I am passionate about building high-performing teams and solving operational challenges in AML/KYC and People Management.
Habilidades
Gautam C
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Redacción de currículums
I will write professional emails, resumes and linkedin profiles
Experiencia laboral
Genpact
Tiempo completo • 2 yrs 7 mos
Front Line Manager
Oct 2026 - Present • 0 mos
Leading a team of customer support professionals, overseeing daily operations, performance, productivity, quality, and adherence to business targets. Conducting team huddles, performance reviews, coaching, and feedback sessions to drive continuous improvement and employee development. Monitoring operational metrics, shrinkage, attendance, and service levels while taking proactive actions to address performance gaps.
Senior Associate
Mar 2024 - Oct 2026 • 2 yrs 7 mos
Managed complex customer support queries for transactions, account access, restrictions, and transaction discrepancies while maintaining high-quality service standards. Built strong product and process expertise and consistently delivered against key performance and quality metrics. Supported peers with process guidance, knowledge sharing, and resolution of complex cases, contributing to overall team performance.
Customer Support Associate
Tech Mahindra • Tiempo completo
Jun 2023 - Mar 2024 • 9 mos
Served as a Customer Support Associate handling client inquiries and providing technical or service-related assistance. Responsible for maintaining service level agreements and ensuring high levels of customer satisfaction through effective communication and problem-solving within the designated support framework.
