Gabrielle M

@gabimac07

Customer Support

Brasil
Portugués, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I worked as a Customer Support Supervisor, leading customer service teams and coordinating daily operations. I monitored KPIs, organized workflows, and supported team performance to improve efficiency and customer satisfaction. I also handled customer interactions, including emails, chats, and issue resolution, ensuring a high-quality service experience... Lee más

Habilidades

g
gabimac07
Gabrielle M
desconectado • 
Tiempo medio de respuesta: 2 horas

Revisa mis servicios

Asistencia general
I will provide professional customer support services
DeUSD 5 / proyectoMás información
Asistencia general
I will help structure administrative routines
DeUSD 10 / proyectoMás información

Porfolio

Experiencia laboral

Donna_Bates

Donna Bates

Tiempo completo • 4 yrs 8 mos

Administrative Analyst

Feb 2023 - Mar 2026 • 3 yrs 1 mo

Analyzed and improved administrative and customer service processes. Prepared performance reports and efficiency indicators. Managed workflows, internal controls, and supported leadership decisions. Implemented solutions to optimize routines and reduce costs.

Customer Service Supervisor

Aug 2021 - Mar 2023 • 1 yr 7 mos

Led and developed the customer service team. Managed administrative and SAC processes. Created management reports, spreadsheets, and performed bank reconciliations. Oversaw orders, invoices, and performance tracking. Handled multichannel customer service and solved cases on Reclame Aqui platform.