
Cisco G
CRM Automation Expert for Business Workflows and Growth
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CRM & Booking Automation Specialist
GymAscend • Freelance
Nov 2025 - Nov 2025 • 0 mos
I helped fitness and wellness businesses improve how they manage leads, bookings, follow-ups, and client communication. My work focused on building organized CRM pipelines, setting up booking-related workflows, and creating automated email/SMS reminders for prospects and members. I supported businesses that needed a clearer process for handling trial class inquiries, missed bookings, new member onboarding, and follow-up opportunities. My role included mapping the business process, structuring CRM stages, connecting lead sources, setting up automation triggers, testing workflows, and making sure the system was easy for the team to use. The goal was to reduce manual admin work, improve response time, and create a smoother client journey from first inquiry to booked session.